I recieved a little wallet-sized brochure from my company, on what to do in the event of an emergency. Most of the advice seemed sound: for fires, you go out, for tornadoes, you come in. Etc.
For bomb threats, however, this is what they tell employees to do:
1.) Keep the caller on the line as long as possible.
2.) If possible, alert a co-worker to call security.
3.) Try to get as many details as possible. Examples include:
- The reason for the call.
- What kind of bomb it is and what it looks like.
- Background sounds or identifying characteristics.
4.) When the caller hangs up, do not hang up the phone.
5.) Call security from another phone.
I started to laugh at "the reason for the call." Seriously? Come on people. What ever happened to a healthy regard for life, and the evacuation of the building? I know, bomb threats are generally a hoax, but still...
"Wait sir, you say there's a bomb in the building. Now, is that the reason for your call, or can I help you with something else?"
1 comments:
Wanna know something funny? My mother was once the point of contact for a state government agency and when a bomb threat came in one day, the first thing she said to the caller was, "And your name is?"
The caller was so nervous (or stupid) that he actually answered the question -- then hung up of course.
It may sound stupid, but your typical bomb threat isn't usually coming from brightest of the bunch...
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